Centralized inbox
Every message from supported channels lands in one dashboard so your team sees the full picture without tab-hopping.
Omnichannel inbox
Manage every customer conversation from one connected inbox.
Bring WhatsApp, social, email and website chat into a single workspace. Assign conversations, keep full history and respond without switching between apps.
Key features of Omnichannel inbox
Smart routing
Route conversations to the right agent or team automatically based on channel, topic or availability.
Labels and customer tags
Tag and segment customers for sharper follow-ups, campaigns and reporting across your entire operation.
Full conversation history
When a customer returns, your team picks up exactly where the last conversation left off — on any channel.
Pricing
Plans that grow with your customer operation.
Start lean, add channels and contacts as you scale. Meta message fees are billed at cost. Annual billing saves on every paid plan.
Starter
$54/ month
or $45/mo billed annually
3 users
Engage
$139/ month
or $131/mo billed annually
5 users
Scale
$233/ month
or $223/mo billed annually
10 users
Enterprise
Custom
Tailored for corporate businesses needing regulatory compliance
Custom
| Feature | Starter | Engage | Scale | Enterprise |
|---|---|---|---|---|
| General | ||||
| Price (USD / month) | $54 | $139 | $233 | Custom |
| Price (annual, USD/mo equiv.) | $45 | $131 | $223 | Custom |
| Best for | F&B, retail, clinics, tuition, SMEs | Growing businesses needing multichannel + AI | Multi-outlet businesses | Corporate businesses needing regulatory compliance |
| Omnichannels | ||||
| Users included | 3 | 5 | 10 | Custom |
| Extra users (USD/mo) | $12 | $13 | $16 | Custom |
| WhatsApp Business API | Yes | Yes | Yes | Yes |
| Multi-channel (Instagram, Facebook, Telegram, TikTok, +10 more) | — | Yes | Yes | Yes |
| WhatsApp numbers Connected | — | 1 | Multiple | Multiple |
| Messaging | ||||
| Monthly active contacts (MAU) | 1,000 | 5,000 | 10,000 | Custom |
| Add-on MAU | $8/100 MAU | $8/100 MAU | $8/100 MAU | Custom |
| Maximum Broadcast messages | 15,000/mo | Unlimited | Unlimited | Unlimited |
| Meta message fees (marketing $0.0732/msg etc.) | At cost | At cost | At cost | At cost + volume discount |
Prices in USD. WhatsApp conversation and message fees are charged at cost (e.g. marketing messages at $0.0732/msg) and may include volume discounts on Enterprise.
Reply to every customer from one dashboard
Customers reach your business through WhatsApp, Instagram DMs, Facebook Messenger, email, live chat and more. Managing each channel separately slows response times and fragments context. Mobitech Omnichannel Inbox brings every supported conversation into one workspace so your team can respond faster and more consistently.
Each conversation is stored with complete history, channel metadata and linked customer records. Agents no longer need to ask customers to repeat themselves — the context travels with every handoff.
Built for teams that need speed and clarity
Mobitech includes real-time notifications, internal notes, chat transfer between agents and supervisor visibility across all active conversations. Supervisors can monitor queue depth, response times and agent workload from one view.
For businesses on WhatsApp Business API, Mobitech provides official Meta integration as a Meta Business Partner — reducing ban risk compared to unofficial workarounds.
Connect conversations to the rest of your operation
The omnichannel inbox is not a standalone tool. Conversations connect to CRM records, tickets, AI agents and automation workflows so every reply can trigger the next business action.
Whether you run a retail chain, clinic network or growing e-commerce brand, a unified inbox helps you handle more conversations without adding headcount.
FAQ
Frequently asked questions
01Which channels does Mobitech Omnichannel Inbox support?+
Mobitech supports WhatsApp, Instagram, Facebook, TikTok, Telegram, Gmail, X, Threads, LinkedIn, YouTube, website chat and Google Business in one shared inbox. Talk to our team to confirm the exact setup for your accounts and region.
02Can multiple agents work from the same inbox?+
Yes. Conversations can be assigned, transferred and monitored across agents and supervisors. Internal notes, labels and full history stay attached to each customer thread.
03Does the inbox connect to CRM and ticketing?+
Yes. Omnichannel Inbox is part of the Mobitech platform, so conversations link to CRM records, tickets, AI agents and automation workflows without switching tools.
Get started
Discuss your business needs with our team.
Join businesses worldwide using Mobitech to unify customer conversations, automate workflows and grow with confidence.