Pipeline visibility
Track every ticket from open to resolved with clear status, owner and due date in one structured dashboard.
Ticketing
Turn every follow-up into a ticket your team can track.
Create tickets from conversations, assign owners, set priorities and monitor progress — so leads and support cases never get lost.
Key features of Ticketing
Priority management
Set urgency levels so your team focuses on the work that matters most right now.
Conversation-linked tickets
Create a ticket directly from any chat with full conversation history attached for context.
Team collaboration
Comment, attach files and update progress on tickets so everyone stays aligned.
Pricing
Plans that grow with your customer operation.
Start lean, add channels and contacts as you scale. Meta message fees are billed at cost. Annual billing saves on every paid plan.
Starter
$54/ month
or $45/mo billed annually
3 users
Engage
$139/ month
or $131/mo billed annually
5 users
Scale
$233/ month
or $223/mo billed annually
10 users
Enterprise
Custom
Tailored for corporate businesses needing regulatory compliance
Custom
| Feature | Starter | Engage | Scale | Enterprise |
|---|---|---|---|---|
| General | ||||
| Price (USD / month) | $54 | $139 | $233 | Custom |
| Price (annual, USD/mo equiv.) | $45 | $131 | $223 | Custom |
| Best for | F&B, retail, clinics, tuition, SMEs | Growing businesses needing multichannel + AI | Multi-outlet businesses | Corporate businesses needing regulatory compliance |
| Omnichannels | ||||
| Users included | 3 | 5 | 10 | Custom |
| Extra users (USD/mo) | $12 | $13 | $16 | Custom |
| WhatsApp Business API | Yes | Yes | Yes | Yes |
| Multi-channel (Instagram, Facebook, Telegram, TikTok, +10 more) | — | Yes | Yes | Yes |
| WhatsApp numbers Connected | — | 1 | Multiple | Multiple |
| Messaging | ||||
| Monthly active contacts (MAU) | 1,000 | 5,000 | 10,000 | Custom |
| Add-on MAU | $8/100 MAU | $8/100 MAU | $8/100 MAU | Custom |
| Maximum Broadcast messages | 15,000/mo | Unlimited | Unlimited | Unlimited |
| Meta message fees (marketing $0.0732/msg etc.) | At cost | At cost | At cost | At cost + volume discount |
Prices in USD. WhatsApp conversation and message fees are charged at cost (e.g. marketing messages at $0.0732/msg) and may include volume discounts on Enterprise.
Stop losing leads and support cases between teams
Missed follow-ups cost revenue. A lead asks for a quotation and nobody tracks it. A support case gets forgotten after a channel switch. Mobitech Ticketing turns conversations that need action into owned, trackable work items with clear accountability.
Unlike standalone to-do tools, Mobitech tickets live inside the customer record — agents see previous ticket history before responding, making every follow-up more contextual.
Real-time progress tracking for supervisors
Supervisors monitor open, in-progress and overdue tickets at a glance. Automatic reminders notify agents when deadlines approach. Tickets link back to the original WhatsApp or social conversation for one-click access.
Recurring tickets support routine operations like monthly broadcast reviews or quarterly customer check-ins.
Automation that creates tickets for you
Combine ticketing with Mobitech automation rules: when a customer asks about pricing, auto-create a sales follow-up ticket. If no response in three days, trigger a reminder task. When a deal closes, create an onboarding ticket for the success team.
Structured ticket management helps businesses increase team productivity and close more deals by ensuring every opportunity gets proper follow-through.
FAQ
Frequently asked questions
01Can tickets be created directly from customer conversations?+
Yes. Agents can turn any chat into a ticket with the full conversation history attached, so follow-ups start with the context they need.
02How does Mobitech help teams avoid missed follow-ups?+
Tickets include owners, priorities, due dates and status tracking. Supervisors can monitor overdue work, and automations can create reminders or escalation tasks when deadlines approach.
03Can ticketing work with automation rules?+
Yes. Mobitech automations can create tickets from message triggers, CRM updates or scheduled events, then route them to the right team automatically.
Get started
Discuss your business needs with our team.
Join businesses worldwide using Mobitech to unify customer conversations, automate workflows and grow with confidence.