One number, one shared inbox
Keep your existing WhatsApp Business number and give the whole team visibility without passing around a single phone.
WhatsApp Business
Bring your WhatsApp Business number into one team inbox.
Connect WhatsApp as a channel in mobitech so every conversation is assigned, tracked and linked to a customer record from day one.
Key features of WhatsApp Business
Works alongside every other channel
WhatsApp sits next to Instagram, email and website chat in the same inbox, so agents never switch apps mid-conversation.
CRM and ticketing attached
Every WhatsApp thread updates the same customer record used across CRM, tickets and automation.
Upgrade path to API and broadcast
Start with the channel connection, then add the WhatsApp Business API and broadcast messaging as volume grows.
Pricing
Plans that grow with your customer operation.
Start lean, add channels and contacts as you scale. Meta message fees are billed at cost. Annual billing saves on every paid plan.
Starter
$54/ month
or $45/mo billed annually
3 users
Engage
$139/ month
or $131/mo billed annually
5 users
Scale
$233/ month
or $223/mo billed annually
10 users
Enterprise
Custom
Tailored for corporate businesses needing regulatory compliance
Custom
| Feature | Starter | Engage | Scale | Enterprise |
|---|---|---|---|---|
| General | ||||
| Price (USD / month) | $54 | $139 | $233 | Custom |
| Price (annual, USD/mo equiv.) | $45 | $131 | $223 | Custom |
| Best for | F&B, retail, clinics, tuition, SMEs | Growing businesses needing multichannel + AI | Multi-outlet businesses | Corporate businesses needing regulatory compliance |
| Omnichannels | ||||
| Users included | 3 | 5 | 10 | Custom |
| Extra users (USD/mo) | $12 | $13 | $16 | Custom |
| WhatsApp Business API | Yes | Yes | Yes | Yes |
| Multi-channel (Instagram, Facebook, Telegram, TikTok, +10 more) | — | Yes | Yes | Yes |
| WhatsApp numbers Connected | — | 1 | Multiple | Multiple |
| Messaging | ||||
| Monthly active contacts (MAU) | 1,000 | 5,000 | 10,000 | Custom |
| Add-on MAU | $8/100 MAU | $8/100 MAU | $8/100 MAU | Custom |
| Maximum Broadcast messages | 15,000/mo | Unlimited | Unlimited | Unlimited |
| Meta message fees (marketing $0.0732/msg etc.) | At cost | At cost | At cost | At cost + volume discount |
Prices in USD. WhatsApp conversation and message fees are charged at cost (e.g. marketing messages at $0.0732/msg) and may include volume discounts on Enterprise.
Turn a personal WhatsApp Business number into a team channel
Most businesses start WhatsApp on one phone. That works until a second person needs to reply, or a manager needs visibility into what customers are asking. Connecting the number to mobitech turns it into a shared channel with ownership, history and routing — without changing the number customers already know.
Conversations land in the same omnichannel inbox as your other channels, so a lead who messages on WhatsApp and later emails support is recognised as the same customer.
The channel connection is the first step, not the ceiling
As messaging volume grows, teams typically move from the WhatsApp Business channel connection to the official WhatsApp Business API for multi-agent access, higher limits and broadcast messaging. mobitech supports that upgrade without a second migration.
See the [WhatsApp Business API](/whatsapp-business-api) page for the API path, or [WhatsApp CRM](/whatsapp-crm) for how conversations connect to sales and support records.
Built for teams, not a single device
Assign conversations to specific agents or outlets, tag customers, and keep internal notes attached to the thread. Supervisors see queue depth and response time without asking the team for a status update.
This is the right starting point for small teams that want structure now and room to scale into the full API later.
FAQ
Frequently asked questions
01Do I need the WhatsApp Business API to connect my number?+
No. You can connect an existing WhatsApp Business number as a channel first, then move to the WhatsApp Business API when you need multi-agent access, higher limits or broadcast messaging.
02Will my customers see a different number?+
No. Your existing WhatsApp Business number stays the same; only the way your team manages conversations changes.
03Can WhatsApp work alongside Instagram and email in the same inbox?+
Yes. WhatsApp sits in the same shared inbox as every other connected channel, with one customer record across all of them.
Get started
Discuss your business needs with our team.
Join businesses worldwide using mobitech to unify customer conversations, automate workflows and grow with confidence.