Review monitoring
New Google Play reviews appear in your shared inbox as they're posted, so nothing sits unanswered.
Google Play Reviews
Respond to Google Play reviews without missing a single one.
Bring Google Play Store reviews into your shared inbox so ratings and feedback get routed, tagged and answered like any other customer conversation.
Key features of Google Play Reviews
Routed to the right team
Assign reviews about bugs, billing or feature requests to the team best placed to respond.
Templates for common responses
Reply faster and more consistently with saved responses for frequent themes.
Feedback linked to reporting
Track review sentiment and volume alongside your other channels for a fuller customer picture.
Pricing
Plans that grow with your customer operation.
Start lean, add channels and contacts as you scale. Meta message fees are billed at cost. Annual billing saves on every paid plan.
Starter
$54/ month
or $45/mo billed annually
3 users
Engage
$139/ month
or $131/mo billed annually
5 users
Scale
$233/ month
or $223/mo billed annually
10 users
Enterprise
Custom
Tailored for corporate businesses needing regulatory compliance
Custom
| Feature | Starter | Engage | Scale | Enterprise |
|---|---|---|---|---|
| General | ||||
| Price (USD / month) | $54 | $139 | $233 | Custom |
| Price (annual, USD/mo equiv.) | $45 | $131 | $223 | Custom |
| Best for | F&B, retail, clinics, tuition, SMEs | Growing businesses needing multichannel + AI | Multi-outlet businesses | Corporate businesses needing regulatory compliance |
| Omnichannels | ||||
| Users included | 3 | 5 | 10 | Custom |
| Extra users (USD/mo) | $12 | $13 | $16 | Custom |
| WhatsApp Business API | Yes | Yes | Yes | Yes |
| Multi-channel (Instagram, Facebook, Telegram, TikTok, +10 more) | — | Yes | Yes | Yes |
| WhatsApp numbers Connected | — | 1 | Multiple | Multiple |
| Messaging | ||||
| Monthly active contacts (MAU) | 1,000 | 5,000 | 10,000 | Custom |
| Add-on MAU | $8/100 MAU | $8/100 MAU | $8/100 MAU | Custom |
| Maximum Broadcast messages | 15,000/mo | Unlimited | Unlimited | Unlimited |
| Meta message fees (marketing $0.0732/msg etc.) | At cost | At cost | At cost | At cost + volume discount |
Prices in USD. WhatsApp conversation and message fees are charged at cost (e.g. marketing messages at $0.0732/msg) and may include volume discounts on Enterprise.
App reviews are customer conversations too
A negative Google Play review left unanswered can affect both app ranking and customer trust. mobitech brings Play Store reviews into the same shared inbox as your messaging channels, so someone owns the response instead of relying on whoever happens to check the developer console.
Reviews can be tagged by theme — bugs, billing, feature requests — so product and support teams see patterns instead of one-off complaints.
Pairs with App Store reviews for full app coverage
iOS and Android users leave feedback on different stores. Running [App Store reviews](/app-store-reviews) alongside Google Play in the same inbox gives a complete view of app sentiment without checking two separate consoles.
Both channels feed into the same reporting used across the rest of the platform.
Feedback that reaches the right team
Route technical issues to support, pricing questions to sales, and feature requests to product — all from the same review, using mobitech's [automation](/automation) rules.
This turns app store feedback from a one-way broadcast into a working feedback loop.
FAQ
Frequently asked questions
01Can I respond to Google Play reviews from mobitech?+
Yes. New reviews appear in your shared inbox and can be assigned, tagged and answered like any other conversation.
02Can reviews be routed by topic?+
Yes. Reviews about bugs, billing or feature requests can be routed to the team best placed to respond.
03Does this cover App Store reviews too?+
App Store reviews are a separate connected channel; run both together for full iOS and Android coverage.
Get started
Discuss your business needs with our team.
Join businesses worldwide using mobitech to unify customer conversations, automate workflows and grow with confidence.