Native in-app experience
Chat lives inside your iOS or Android app, so users don't need to leave to get help.
Mobile Widget
Give your app the same support workflow as every other channel.
Embed in-app chat in your mobile app so conversations from app users are routed, tracked and linked to the same customer record as WhatsApp, web and email.
Key features of Mobile Widget
Same routing as every channel
In-app conversations are assigned and tracked using the same rules as WhatsApp, web chat and social messaging.
Context-aware replies
Pass app screen, account or order context into the conversation so agents don't have to ask basic questions.
Connected to CRM and tickets
App-based conversations update the same customer record and can become tickets when follow-up is needed.
Pricing
Plans that grow with your customer operation.
Start lean, add channels and contacts as you scale. Meta message fees are billed at cost. Annual billing saves on every paid plan.
Starter
$54/ month
or $45/mo billed annually
3 users
Engage
$139/ month
or $131/mo billed annually
5 users
Scale
$233/ month
or $223/mo billed annually
10 users
Enterprise
Custom
Tailored for corporate businesses needing regulatory compliance
Custom
| Feature | Starter | Engage | Scale | Enterprise |
|---|---|---|---|---|
| General | ||||
| Price (USD / month) | $54 | $139 | $233 | Custom |
| Price (annual, USD/mo equiv.) | $45 | $131 | $223 | Custom |
| Best for | F&B, retail, clinics, tuition, SMEs | Growing businesses needing multichannel + AI | Multi-outlet businesses | Corporate businesses needing regulatory compliance |
| Omnichannels | ||||
| Users included | 3 | 5 | 10 | Custom |
| Extra users (USD/mo) | $12 | $13 | $16 | Custom |
| WhatsApp Business API | Yes | Yes | Yes | Yes |
| Multi-channel (Instagram, Facebook, Telegram, TikTok, +10 more) | — | Yes | Yes | Yes |
| WhatsApp numbers Connected | — | 1 | Multiple | Multiple |
| Messaging | ||||
| Monthly active contacts (MAU) | 1,000 | 5,000 | 10,000 | Custom |
| Add-on MAU | $8/100 MAU | $8/100 MAU | $8/100 MAU | Custom |
| Maximum Broadcast messages | 15,000/mo | Unlimited | Unlimited | Unlimited |
| Meta message fees (marketing $0.0732/msg etc.) | At cost | At cost | At cost | At cost + volume discount |
Prices in USD. WhatsApp conversation and message fees are charged at cost (e.g. marketing messages at $0.0732/msg) and may include volume discounts on Enterprise.
Support that doesn't force users out of your app
Sending app users to email or a separate messaging app to get help creates friction and lost context. mobitech's Mobile Widget keeps support inside the app experience, while still routing conversations through the same shared inbox as every other channel.
That means the same supervisors, the same SLAs and the same CRM records apply whether a customer messages from your app, your website or WhatsApp.
Pairs naturally with the Web Widget
Businesses with both a website and a mobile app typically run the [Web Widget](/web-widget) and Mobile Widget together, so a customer's history stays connected regardless of which surface they use.
Tags and routing rules can differ by surface if needed — for example, prioritising in-app messages from logged-in customers.
Built for app-first businesses
Fintech, e-commerce and subscription apps often see support volume shift toward in-app chat as usage grows. mobitech scales that channel with the same [automation](/automation) and AI tooling used across the rest of the platform.
Talk to our team about SDK integration for your specific app stack.
FAQ
Frequently asked questions
01Does the Mobile Widget work on both iOS and Android?+
Yes. The Mobile Widget is designed to embed in native iOS and Android apps.
02Can in-app chat pass account or order context automatically?+
Yes. App screen, account or order context can be passed into the conversation so agents don't need to ask basic questions again.
03Does the Mobile Widget use the same inbox as the Web Widget?+
Yes. Both connect to the same shared inbox, routing rules and CRM records.
Get started
Discuss your business needs with our team.
Join businesses worldwide using mobitech to unify customer conversations, automate workflows and grow with confidence.