Drop-in embed
Add the widget to any page with a single script, styled to match your site's branding.
Web Widget
Turn website visitors into tracked, routed conversations.
Embed a live chat widget on your website that connects straight into the same inbox, CRM and automation as your messaging channels.
Key features of Web Widget
Routed like every other channel
Website chats are assigned, tagged and tracked the same way as WhatsApp or Instagram conversations.
AI-first response
Answer common questions instantly with an AI agent, then hand off to a human with full context when needed.
Visitor-to-customer continuity
If a website visitor later messages on WhatsApp or email, the same customer record carries the history forward.
Pricing
Plans that grow with your customer operation.
Start lean, add channels and contacts as you scale. Meta message fees are billed at cost. Annual billing saves on every paid plan.
Starter
$54/ month
or $45/mo billed annually
3 users
Engage
$139/ month
or $131/mo billed annually
5 users
Scale
$233/ month
or $223/mo billed annually
10 users
Enterprise
Custom
Tailored for corporate businesses needing regulatory compliance
Custom
| Feature | Starter | Engage | Scale | Enterprise |
|---|---|---|---|---|
| General | ||||
| Price (USD / month) | $54 | $139 | $233 | Custom |
| Price (annual, USD/mo equiv.) | $45 | $131 | $223 | Custom |
| Best for | F&B, retail, clinics, tuition, SMEs | Growing businesses needing multichannel + AI | Multi-outlet businesses | Corporate businesses needing regulatory compliance |
| Omnichannels | ||||
| Users included | 3 | 5 | 10 | Custom |
| Extra users (USD/mo) | $12 | $13 | $16 | Custom |
| WhatsApp Business API | Yes | Yes | Yes | Yes |
| Multi-channel (Instagram, Facebook, Telegram, TikTok, +10 more) | — | Yes | Yes | Yes |
| WhatsApp numbers Connected | — | 1 | Multiple | Multiple |
| Messaging | ||||
| Monthly active contacts (MAU) | 1,000 | 5,000 | 10,000 | Custom |
| Add-on MAU | $8/100 MAU | $8/100 MAU | $8/100 MAU | Custom |
| Maximum Broadcast messages | 15,000/mo | Unlimited | Unlimited | Unlimited |
| Meta message fees (marketing $0.0732/msg etc.) | At cost | At cost | At cost | At cost + volume discount |
Prices in USD. WhatsApp conversation and message fees are charged at cost (e.g. marketing messages at $0.0732/msg) and may include volume discounts on Enterprise.
Website chat that connects to the rest of your operation
A live chat widget is only useful if the conversations it creates go somewhere. mobitech's Web Widget lands every chat in the same shared inbox as your messaging channels, so it's routed to the right team and never treated as a one-off.
Pair it with [AI agents](/ai-agents) to answer pricing, availability and policy questions instantly, escalating to a human only when the visitor needs judgement.
One record whether the customer messages on web or WhatsApp
A visitor who chats on your website and later reaches out on WhatsApp is recognised as the same customer, with the earlier conversation attached to their [CRM](/crm) record.
That continuity matters most for e-commerce and service businesses where the first touch and the follow-up often happen on different channels.
Works alongside a mobile widget for app-based businesses
If your business also has a mobile app, pair the Web Widget with the [Mobile Widget](/mobile-widget) so in-app and website chat share the same routing rules and customer history.
Both widgets report into the same analytics as every other channel, so support and sales teams see one complete picture.
FAQ
Frequently asked questions
01Is the Web Widget easy to add to an existing website?+
Yes. Add a single embed script to your site; no developer rebuild is required for most platforms.
02Can AI agents answer website chat first?+
Yes. AI agents can handle common questions instantly on the Web Widget, escalating to a human when needed.
03Does website chat connect to CRM?+
Yes. Website visitors who chat and later message on WhatsApp or email are recognised as the same customer.
Get started
Discuss your business needs with our team.
Join businesses worldwide using mobitech to unify customer conversations, automate workflows and grow with confidence.