Microsoft 365 compatible
Connect Outlook mailboxes used across sales, support or general enquiries into one shared workspace.
Outlook
Bring Outlook email into the same shared inbox as everything else.
Connect Outlook or Microsoft 365 mailboxes to mobitech so every email is assigned, tracked and linked to the same customer record as WhatsApp and social messaging.
Key features of Outlook
Clear ownership per thread
Every email gets an assigned owner and status, instead of relying on manual folder sorting.
Templates and saved replies
Keep responses consistent across the team with shared templates for common questions.
One customer record across channels
Outlook conversations link to the same CRM profile used across WhatsApp, social and web chat.
Pricing
Plans that grow with your customer operation.
Start lean, add channels and contacts as you scale. Meta message fees are billed at cost. Annual billing saves on every paid plan.
Starter
$54/ month
or $45/mo billed annually
3 users
Engage
$139/ month
or $131/mo billed annually
5 users
Scale
$233/ month
or $223/mo billed annually
10 users
Enterprise
Custom
Tailored for corporate businesses needing regulatory compliance
Custom
| Feature | Starter | Engage | Scale | Enterprise |
|---|---|---|---|---|
| General | ||||
| Price (USD / month) | $54 | $139 | $233 | Custom |
| Price (annual, USD/mo equiv.) | $45 | $131 | $223 | Custom |
| Best for | F&B, retail, clinics, tuition, SMEs | Growing businesses needing multichannel + AI | Multi-outlet businesses | Corporate businesses needing regulatory compliance |
| Omnichannels | ||||
| Users included | 3 | 5 | 10 | Custom |
| Extra users (USD/mo) | $12 | $13 | $16 | Custom |
| WhatsApp Business API | Yes | Yes | Yes | Yes |
| Multi-channel (Instagram, Facebook, Telegram, TikTok, +10 more) | — | Yes | Yes | Yes |
| WhatsApp numbers Connected | — | 1 | Multiple | Multiple |
| Messaging | ||||
| Monthly active contacts (MAU) | 1,000 | 5,000 | 10,000 | Custom |
| Add-on MAU | $8/100 MAU | $8/100 MAU | $8/100 MAU | Custom |
| Maximum Broadcast messages | 15,000/mo | Unlimited | Unlimited | Unlimited |
| Meta message fees (marketing $0.0732/msg etc.) | At cost | At cost | At cost | At cost + volume discount |
Prices in USD. WhatsApp conversation and message fees are charged at cost (e.g. marketing messages at $0.0732/msg) and may include volume discounts on Enterprise.
Email support that fits your existing Microsoft setup
Businesses already running Microsoft 365 don't need to migrate email to add structure. mobitech connects Outlook mailboxes directly, so support and sales email joins the same shared inbox as your messaging channels without changing where email actually lives.
Conversations get the same routing, tagging and escalation rules as WhatsApp or Instagram, so nothing depends on someone remembering to check a folder.
One record, whichever channel the customer used first
A prospect who emails through Outlook and later chats on WhatsApp is recognised as the same customer, with both conversations attached to the same [CRM](/crm) profile.
That matters for sales-led businesses where the first contact is often email and the follow-up moves to a faster channel.
Runs alongside Gmail for mixed environments
Some businesses run both Outlook and [Gmail](/gmail) across different teams or acquisitions. mobitech treats both as the same channel type, so reporting and routing rules apply consistently regardless of mailbox provider.
Talk to our team about connecting shared mailboxes versus individual Outlook accounts for your setup.
FAQ
Frequently asked questions
01Does mobitech support Microsoft 365 mailboxes?+
Yes. Outlook and Microsoft 365 mailboxes can be connected as a channel alongside your messaging channels.
02Can I connect a shared mailbox instead of an individual account?+
Both are supported. Talk to our team about the best setup for your mailbox structure.
03Does Outlook connect to the same CRM as other channels?+
Yes. Outlook conversations update the same customer record used across WhatsApp, social and website chat.
Get started
Discuss your business needs with our team.
Join businesses worldwide using mobitech to unify customer conversations, automate workflows and grow with confidence.