Bot-driven first response
Answer common questions instantly through the bot, escalating to a human agent when needed.
Telegram Bot
Run Telegram support through a bot connected to your whole platform.
Connect a Telegram Bot to mobitech so conversations are routed to the right team, automated where possible and linked to CRM.
Key features of Telegram Bot
Shared inbox for human handoff
When a conversation needs a person, it lands in the same inbox as WhatsApp and other channels with full history attached.
Broadcast-friendly
Send updates or announcements to opted-in Telegram users alongside your other broadcast channels.
Connected to CRM and automation
Telegram contacts update the same customer record and can trigger the same automation workflows as any other channel.
Pricing
Plans that grow with your customer operation.
Start lean, add channels and contacts as you scale. Meta message fees are billed at cost. Annual billing saves on every paid plan.
Starter
$54/ month
or $45/mo billed annually
3 users
Engage
$139/ month
or $131/mo billed annually
5 users
Scale
$233/ month
or $223/mo billed annually
10 users
Enterprise
Custom
Tailored for corporate businesses needing regulatory compliance
Custom
| Feature | Starter | Engage | Scale | Enterprise |
|---|---|---|---|---|
| General | ||||
| Price (USD / month) | $54 | $139 | $233 | Custom |
| Price (annual, USD/mo equiv.) | $45 | $131 | $223 | Custom |
| Best for | F&B, retail, clinics, tuition, SMEs | Growing businesses needing multichannel + AI | Multi-outlet businesses | Corporate businesses needing regulatory compliance |
| Omnichannels | ||||
| Users included | 3 | 5 | 10 | Custom |
| Extra users (USD/mo) | $12 | $13 | $16 | Custom |
| WhatsApp Business API | Yes | Yes | Yes | Yes |
| Multi-channel (Instagram, Facebook, Telegram, TikTok, +10 more) | — | Yes | Yes | Yes |
| WhatsApp numbers Connected | — | 1 | Multiple | Multiple |
| Messaging | ||||
| Monthly active contacts (MAU) | 1,000 | 5,000 | 10,000 | Custom |
| Add-on MAU | $8/100 MAU | $8/100 MAU | $8/100 MAU | Custom |
| Maximum Broadcast messages | 15,000/mo | Unlimited | Unlimited | Unlimited |
| Meta message fees (marketing $0.0732/msg etc.) | At cost | At cost | At cost | At cost + volume discount |
Prices in USD. WhatsApp conversation and message fees are charged at cost (e.g. marketing messages at $0.0732/msg) and may include volume discounts on Enterprise.
Telegram bots are a real support and automation channel
Telegram Bots are widely used for order updates, community support and automated first response, especially for crypto, gaming, education and community-driven brands. mobitech connects your Telegram Bot into the same operating model as every other channel, so bot conversations aren't isolated from the rest of the business.
Common questions get automated answers instantly, while anything the bot can't resolve routes to a human agent with the full conversation history attached.
Different from a personal Telegram account
A Telegram Bot is a separate integration from a personal Telegram account used for sales or support conversations. See [Telegram (Personal Account)](/telegram-personal) if your team currently manages conversations through an individual's Telegram number rather than a bot.
Many businesses run both: a bot for automated, high-volume interactions, and a personal account for relationship-based sales conversations.
Fits into your existing automation and AI setup
Telegram Bot conversations can trigger the same [automation](/automation) workflows and use the same [AI agent](/ai-agents) logic as WhatsApp or website chat, so you're not building separate rules per channel.
Talk to our team about connecting an existing bot or setting one up as part of your mobitech rollout.
FAQ
Frequently asked questions
01What's the difference between a Telegram Bot and a personal Telegram account?+
A Telegram Bot is an automated integration for high-volume or automated interactions. A personal account is a real user profile used for direct, relationship-based conversations.
02Can a Telegram Bot hand off to a human agent?+
Yes. Conversations the bot can't resolve route to a human agent in the shared inbox with full history attached.
03Can I use my existing Telegram Bot?+
Yes. Talk to our team about connecting an existing bot or setting one up as part of your rollout.
Get started
Discuss your business needs with our team.
Join businesses worldwide using mobitech to unify customer conversations, automate workflows and grow with confidence.