Shared access, clear ownership
Multiple team members can work the same Telegram number without passing around one device or login.
Telegram (Personal Account)
Give your team shared access to a personal Telegram number.
Connect a Telegram personal account to mobitech so conversations are assigned, tracked and linked to the same customer record as every other channel.
Key features of Telegram (Personal Account)
Routed like every other channel
Conversations are assigned, tagged and tracked using the same rules as WhatsApp and social messaging.
Full history retained
Every conversation stays visible to the team, even as agents change or hand off accounts.
Connected to CRM
Telegram contacts link to the same customer record used across every other channel your business runs.
Pricing
Plans that grow with your customer operation.
Start lean, add channels and contacts as you scale. Meta message fees are billed at cost. Annual billing saves on every paid plan.
Starter
$54/ month
or $45/mo billed annually
3 users
Engage
$139/ month
or $131/mo billed annually
5 users
Scale
$233/ month
or $223/mo billed annually
10 users
Enterprise
Custom
Tailored for corporate businesses needing regulatory compliance
Custom
| Feature | Starter | Engage | Scale | Enterprise |
|---|---|---|---|---|
| General | ||||
| Price (USD / month) | $54 | $139 | $233 | Custom |
| Price (annual, USD/mo equiv.) | $45 | $131 | $223 | Custom |
| Best for | F&B, retail, clinics, tuition, SMEs | Growing businesses needing multichannel + AI | Multi-outlet businesses | Corporate businesses needing regulatory compliance |
| Omnichannels | ||||
| Users included | 3 | 5 | 10 | Custom |
| Extra users (USD/mo) | $12 | $13 | $16 | Custom |
| WhatsApp Business API | Yes | Yes | Yes | Yes |
| Multi-channel (Instagram, Facebook, Telegram, TikTok, +10 more) | — | Yes | Yes | Yes |
| WhatsApp numbers Connected | — | 1 | Multiple | Multiple |
| Messaging | ||||
| Monthly active contacts (MAU) | 1,000 | 5,000 | 10,000 | Custom |
| Add-on MAU | $8/100 MAU | $8/100 MAU | $8/100 MAU | Custom |
| Maximum Broadcast messages | 15,000/mo | Unlimited | Unlimited | Unlimited |
| Meta message fees (marketing $0.0732/msg etc.) | At cost | At cost | At cost | At cost + volume discount |
Prices in USD. WhatsApp conversation and message fees are charged at cost (e.g. marketing messages at $0.0732/msg) and may include volume discounts on Enterprise.
When a personal Telegram account outgrows one person
Sales and relationship-driven teams often build up customer conversations on a personal Telegram number over time. That works until more than one person needs to reply, or the account owner is unavailable. mobitech connects that number into a shared inbox, preserving history while adding proper ownership and routing.
This is especially common for high-touch B2B sales, trading communities and consulting-style businesses where Telegram is the primary relationship channel.
Different from a Telegram Bot
A personal account is a real Telegram user profile, distinct from an automated [Telegram Bot](/telegram-bot). Many businesses run a bot for high-volume automated interactions and a personal account for direct relationship conversations, both connected to the same mobitech workspace.
Talk to our team about which setup — or combination — fits your Telegram usage today.
Keeps context when conversations move channels
A contact who reaches out on Telegram and later moves to WhatsApp or email is recognised as the same customer, with history attached to their [CRM](/crm) record.
That continuity matters for long sales cycles where the channel a customer prefers can change over time.
FAQ
Frequently asked questions
01Can multiple team members reply from one personal Telegram number?+
Yes. mobitech gives the team shared access with clear ownership per conversation, without passing around one device.
02Is a personal Telegram account the same as a Telegram Bot?+
No. A personal account is a real user profile; a bot is a separate automated integration. Many businesses run both.
03Does conversation history stay intact when agents change?+
Yes. Full conversation history stays visible to the team even as individual agents change.
Get started
Discuss your business needs with our team.
Join businesses worldwide using mobitech to unify customer conversations, automate workflows and grow with confidence.