Comment monitoring
Track comments across your channel's videos so product and support questions don't get buried.
YouTube
Bring YouTube comments and community activity into your team inbox.
Route YouTube comments and community messages the same way as your other channels, with ownership, tags and CRM context attached.
Key features of YouTube
Routed to the right team
Assign comments about support, sales or partnerships to the team best placed to respond.
Consistent brand voice
Use shared templates so responses stay on-brand regardless of who's replying.
Connected to CRM
Viewers who convert to customers keep the same record used across every other channel.
Pricing
Plans that grow with your customer operation.
Start lean, add channels and contacts as you scale. Meta message fees are billed at cost. Annual billing saves on every paid plan.
Starter
$54/ month
or $45/mo billed annually
3 users
Engage
$139/ month
or $131/mo billed annually
5 users
Scale
$233/ month
or $223/mo billed annually
10 users
Enterprise
Custom
Tailored for corporate businesses needing regulatory compliance
Custom
| Feature | Starter | Engage | Scale | Enterprise |
|---|---|---|---|---|
| General | ||||
| Price (USD / month) | $54 | $139 | $233 | Custom |
| Price (annual, USD/mo equiv.) | $45 | $131 | $223 | Custom |
| Best for | F&B, retail, clinics, tuition, SMEs | Growing businesses needing multichannel + AI | Multi-outlet businesses | Corporate businesses needing regulatory compliance |
| Omnichannels | ||||
| Users included | 3 | 5 | 10 | Custom |
| Extra users (USD/mo) | $12 | $13 | $16 | Custom |
| WhatsApp Business API | Yes | Yes | Yes | Yes |
| Multi-channel (Instagram, Facebook, Telegram, TikTok, +10 more) | — | Yes | Yes | Yes |
| WhatsApp numbers Connected | — | 1 | Multiple | Multiple |
| Messaging | ||||
| Monthly active contacts (MAU) | 1,000 | 5,000 | 10,000 | Custom |
| Add-on MAU | $8/100 MAU | $8/100 MAU | $8/100 MAU | Custom |
| Maximum Broadcast messages | 15,000/mo | Unlimited | Unlimited | Unlimited |
| Meta message fees (marketing $0.0732/msg etc.) | At cost | At cost | At cost | At cost + volume discount |
Prices in USD. WhatsApp conversation and message fees are charged at cost (e.g. marketing messages at $0.0732/msg) and may include volume discounts on Enterprise.
YouTube comments are an underused support and sales signal
Product questions, complaints and purchase intent regularly show up in YouTube comments, especially under review or tutorial videos. Left unmanaged, they're easy to miss. mobitech brings YouTube comment activity into the same shared inbox as your other channels, so questions get owned and answered.
This is particularly useful for brands running influencer or review campaigns, where comment volume spikes around specific videos.
Turn engagement into tracked conversations
A comment that turns into a real enquiry can be escalated into a private conversation and linked to the same [CRM](/crm) record used across WhatsApp and social channels.
That keeps the handoff from public comment to private support consistent with the rest of your operation.
Fits your existing content and ads workflow
Pair YouTube with [digital ads integration](/digital-ads-integration) if you're running YouTube ad campaigns, so comment engagement and conversion data sit alongside the rest of your ad performance reporting.
Talk to our team about connecting one or multiple YouTube channels to your mobitech workspace.
FAQ
Frequently asked questions
01Can mobitech track comments across multiple videos?+
Yes. Comment activity across your channel's videos can be monitored so questions don't get buried.
02Can a YouTube comment become a tracked support conversation?+
Yes. Comments can be escalated into a private conversation linked to the same customer record used across other channels.
03Does YouTube connect to ad performance reporting?+
Yes, for businesses running YouTube ad campaigns alongside mobitech's digital ads integration.
Get started
Discuss your business needs with our team.
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