One inbox for TikTok DMs
TikTok conversations sit alongside WhatsApp, Instagram and Facebook, with the same assignment and status tracking.
TikTok Business Messaging
Turn TikTok DMs into tracked, owned conversations.
Bring TikTok Business Messaging into your shared inbox, so enquiries from ads and organic videos get the same routing and follow-up as WhatsApp or Instagram.
Key features of TikTok Business Messaging
Ad-to-DM context
See which campaign or video drove the conversation, so replies can reference the right product or offer.
Fast first response
Automated acknowledgements keep response times competitive for a channel where customers expect quick replies.
Connected to CRM and reporting
TikTok leads update the same customer record and feed into the same analytics as every other channel.
Pricing
Plans that grow with your customer operation.
Start lean, add channels and contacts as you scale. Meta message fees are billed at cost. Annual billing saves on every paid plan.
Starter
$54/ month
or $45/mo billed annually
3 users
Engage
$139/ month
or $131/mo billed annually
5 users
Scale
$233/ month
or $223/mo billed annually
10 users
Enterprise
Custom
Tailored for corporate businesses needing regulatory compliance
Custom
| Feature | Starter | Engage | Scale | Enterprise |
|---|---|---|---|---|
| General | ||||
| Price (USD / month) | $54 | $139 | $233 | Custom |
| Price (annual, USD/mo equiv.) | $45 | $131 | $223 | Custom |
| Best for | F&B, retail, clinics, tuition, SMEs | Growing businesses needing multichannel + AI | Multi-outlet businesses | Corporate businesses needing regulatory compliance |
| Omnichannels | ||||
| Users included | 3 | 5 | 10 | Custom |
| Extra users (USD/mo) | $12 | $13 | $16 | Custom |
| WhatsApp Business API | Yes | Yes | Yes | Yes |
| Multi-channel (Instagram, Facebook, Telegram, TikTok, +10 more) | — | Yes | Yes | Yes |
| WhatsApp numbers Connected | — | 1 | Multiple | Multiple |
| Messaging | ||||
| Monthly active contacts (MAU) | 1,000 | 5,000 | 10,000 | Custom |
| Add-on MAU | $8/100 MAU | $8/100 MAU | $8/100 MAU | Custom |
| Maximum Broadcast messages | 15,000/mo | Unlimited | Unlimited | Unlimited |
| Meta message fees (marketing $0.0732/msg etc.) | At cost | At cost | At cost | At cost + volume discount |
Prices in USD. WhatsApp conversation and message fees are charged at cost (e.g. marketing messages at $0.0732/msg) and may include volume discounts on Enterprise.
TikTok DMs move fast — your inbox should too
TikTok's short-form content drives high-intent DMs, often tied directly to a specific video or ad. Managing those messages in the native app means no team visibility and no link back to CRM. mobitech brings TikTok Business Messaging into the same shared inbox as your other channels.
Agents can see conversation history, assign an owner and reply without switching apps, keeping response times low on a channel where speed matters.
Pair messaging with ad performance data
Because TikTok conversations connect to [digital ads integration](/digital-ads-integration), teams can see which campaigns actually generate replies and conversions, not just clicks.
That closes the loop between ad spend and real customer outcomes, the same way it works for Facebook and Instagram.
Fits alongside every other social channel
TikTok Business Messaging works in the same workspace as [Instagram](/instagram) and [Facebook](/facebook), so social support scales without adding a separate tool per platform.
Supervisors get one queue view across every social channel instead of checking each app separately.
FAQ
Frequently asked questions
01Does TikTok Business Messaging connect to ad performance data?+
Yes. TikTok conversations connect to mobitech's digital ads integration, so teams can see which campaigns generate real replies and conversions.
02Can TikTok messages be routed to specific teams?+
Yes. Conversations are assigned and tagged using the same rules as your other social channels.
03Does TikTok share a CRM record with Instagram and Facebook?+
Yes. A contact who messages on TikTok, Instagram or Facebook is tracked as the same customer.
Get started
Discuss your business needs with our team.
Join businesses worldwide using mobitech to unify customer conversations, automate workflows and grow with confidence.